Gamblog.co.uk - Gambling & Casino Blog

WARREN CLOUD - RTG casino operator whose casinos should be approached with caution
Warren Cloud, the biggest and apparently most successful of the Real Time Gaming casino operators, has a chequered history in the online gambling business and his ten casinos are the source of frequent player complaints in the various online gambling fora.

The biggest problem with the Warren Cloud casinos is as follows:

If your account at ANY ONE of them has been locked by the management, for whatever reason, you are ineligible for promotional bonuses at any and all of the other nine casinos.

On the face of it, this would appear to be an acceptable rule for the casino to enforce.

However, there are two problems:

1) The fact of the "lock" on an account is NEVER communicated to the player - it is simply locked and left at that. As such, it's extremely difficult for players to be aware of the fact, short of physically logging into each of their Cloud casino accounts to check its standing every time they contemplate playing at one of them - and how many players would have the patience to do this?

2) In spite of the player's ineligibility to participate in promotions, personalised promotional email invitations are routinely mailed out to INELIGIBLE players, on a daily basis! These email invitations are addressed clearly and specifically to the player, with both the player's name and casino username. This notwithstanding the fact that he is ineligible, and will have all winnings voided in the event he gets lucky.

1) WHY do you lock just one or two accounts? If you decide that a player is undesirable in some form or another, and that player has accounts at your other casinos, why do you not lock ALL of his or her accounts?

2) WHY do you invite these players to take part in promotions they are ineligible for?